Kazakhstan is aiming to boost GDP growth through comprehensive digital transformation and the integration of artificial intelligence in government services. Officials assert that this initiative will enhance efficiency and attract investments. They indicate that digital transformation helps improve public spending and increases the productivity of government agencies, in addition to enhancing tax collection through full transparency in government operations.
Kazakhstan expects that integrating artificial intelligence into infrastructure and public services will accelerate this transformation. AI has already begun to reshape decision-making processes in the public sector, from automating social service requests to allocating urban resources and budgets based on big data analysis.
Details of the Initiative
Kazakhstan is launching a new national strategy focused on significant digital transformation and the integration of artificial intelligence, where existing digital services will be updated using AI tools. Rustislav Konyashkin, Deputy Minister of Artificial Intelligence and Digital Development, stated that "40% of all public services will undergo re-engineering and integration of AI tools."
This year, Kazakhstan organized its first national competition for AI solutions for government agencies and state-supported entities, attracting over 180 applicants from various sectors. The e-government platform is also being updated to provide proactive public services supported by AI.
Background & Context
Over the past two decades, Kazakhstan has been reshaping the delivery of public services through e-government solutions. This initiative started as an information portal and evolved into the main channel for interaction between the state and citizens, ensuring continuous remote access to essential public services.
In 2020, a biometric recognition system was introduced, contributing to reducing barriers to accessing services. During the COVID-19 pandemic, the use of digital documents increased significantly, and projects such as the smart bridge and smart data were launched.
Impact & Consequences
Digital transformation efforts translate into direct economic gains, with IT service exports expected to rise by 65% in 2025, reaching nearly 1 billion euros. Officials anticipate that exports will exceed 4 billion euros by 2029, with GovTech expected to become the main driver of Kazakhstan's IT exports.
Kazakhstan's digital progress is recognized internationally, ranking 24th among 193 economies in the 2024 Global E-Government Development Index and 10th globally in the online services index, alongside countries like South Korea, Denmark, and Estonia.
Regional Significance
Kazakhstan's digital transformation experience serves as a model for Arab countries seeking to enhance the efficiency of their governments. Arab nations can benefit from the lessons learned in Kazakhstan regarding the integration of modern technology in public service delivery, contributing to improving citizens' lives and increasing transparency.
In conclusion, digital transformation in Kazakhstan represents a significant step towards improving government performance and enhancing the national economy, opening new avenues for cooperation with other countries in the fields of technology and innovation.