A survey conducted by the 'Indicator' political institute in Indonesia revealed that most travelers during the Eid al-Adha 2026 period expressed satisfaction with the services provided, with police security centers achieving a satisfaction rate of 84%. This survey reflects the Indonesian government's efforts to enhance the travel experience during holidays.
The lead researcher of the survey, Rizka Halida, noted that travelers showed significant comfort with police stations that offered various services, including security, information, and rest areas, contributing to a heightened sense of safety and comfort while traveling.
Survey Details
The 'Indicator' survey, conducted between March 29 and April 4, 2026, included 1,200 respondents, utilizing a multi-stage random sampling method. The survey indicated that fuel services received a positive rating of 81.7%, while public transportation services garnered a satisfaction rate of 79.7%.
Regarding traffic management, 77.6% of respondents expressed satisfaction with the one-way traffic system and contraflow roads, while 76.1% were satisfied with traffic organization on non-highway roads. However, road conditions received the lowest satisfaction rating, standing at 74.4%.
Background & Context
The Eid al-Adha period in Indonesia is one of the busiest travel times, as millions of citizens travel to their villages and cities to celebrate with family. In recent years, there have been increasing efforts by the government to improve infrastructure and services provided to travelers, especially with the rising number of travelers.
Historically, travelers have faced significant challenges, such as traffic congestion and poor road conditions, prompting the government to take measures to enhance these services. These efforts have contributed to overall satisfaction among citizens.
Impact & Consequences
The survey results indicate that improvements in services provided to travelers have led to overall satisfaction, which may encourage the government to continue investing in infrastructure. This satisfaction can also boost domestic tourism and increase public confidence in the government's crisis management capabilities.
It is crucial for the government to maintain its focus on improving road conditions and infrastructure, as these remain significant challenges. Enhancing these aspects could lead to an increase in the number of travelers in the coming years.
Regional Significance
Indonesia's experience in managing travel during holidays serves as a model that Arab countries can benefit from, especially those that experience large numbers of travelers during holidays. Arab nations can learn from Indonesia's strategies to improve services and ensure safety for travelers.
In conclusion, achieving citizen satisfaction with services provided during holidays is a positive indicator of the government's ability to meet citizens' needs, strengthening social bonds and reflecting the government's commitment to improving quality of life.