A recent survey conducted by the NEXT Research Unit of Antara News Agency revealed that the satisfaction rate of passengers using Indonesian train services during the 2026 Eid al-Adha period reached 92.1%. The survey was conducted from March 20 to 21, 2026, and included 536 respondents selected from several major stations in Java Island, such as Gambir and Pasar Senen in Jakarta, Tugu and Lempuyangan in Yogyakarta, Bandung and Kiaracondong in Bandung, Tawangsari and Poncol in Semarang, and Pasar Turi and Gubeng in Surabaya.
Rashmat Hidayat, the Marketing and Business Development Director at Antara News Agency, indicated that the survey results reflect an increasing confidence among the community in trains as a means of transportation during the holiday period. He emphasized that people's choice of trains is attributed to the comfort, time efficiency, and safety that travelers feel, especially during the holiday season.
Survey Details and Demographics
The survey revealed that 56% of respondents were female and 44% were male. The vast majority of respondents were millennials, accounting for 66% of the sample, followed by Generation X at 6.3%. In terms of professions, 41.2% of respondents were students or university students, while 35.1% were employees in the private sector.
Regarding the services provided at the stations, 86.6% of respondents indicated that the cleanliness of waiting areas was good, and 84.3% considered the cleanliness of restrooms satisfactory, while 91.1% expressed satisfaction with staff responsiveness.
Background & Context
Train services in Indonesia are among the preferred options for travelers, especially during holiday periods when transportation demand increases. The country has witnessed significant improvements in railway infrastructure in recent years, contributing to a rise in passenger numbers and their confidence in this mode of transport. Additionally, the digital transformation in train services, such as online ticket purchasing, has greatly enhanced the travel experience.
Historically, train services in Indonesia faced numerous challenges, including delays and maintenance issues. However, recent investments in railway development and fleet modernization have led to noticeable improvements in service quality.
Impact & Consequences
The results indicate that train usage can help reduce traffic congestion, with 30.8% of respondents noting that trains assist in alleviating congestion. Furthermore, 32.3% of respondents mentioned that trains save travel time, reflecting the importance of this mode in enhancing the travel experience.
These findings are positive for the public transportation sector in Indonesia, reflecting the government's commitment to promoting sustainable transport options. Additionally, 80.6% of respondents confirmed that the company's environmental commitment influences their decision to use trains.
Regional Significance
Indonesia's experience in improving railway transport services could serve as a model for Arab countries, many of which face challenges in the transportation sector. Enhancing train services can contribute to boosting tourism and reducing traffic congestion, benefiting the economy.
In conclusion, the survey results reflect Indonesia's successful efforts in improving railway transport services, bolstering travelers' confidence and encouraging the use of this mode as a primary transportation option.