The Indonesian Sharia Bank (PT Bank Syariah Indonesia Persero Tbk) has announced its expectations to increase the number of users of its mobile banking services, which include the BYOND app and BSI Mobile app, to over 10 million users by 2026. This announcement was made by the bank's CEO, Anggoro Iko Chahyo, during a press conference in the Indonesian capital, Jakarta.
This forecast comes amid the bank's digital transformation strategies, which aim to improve service quality and expand the range of digital services offered to customers. The bank seeks to sustainably increase the number of users, the frequency of transactions, and their value, thereby enhancing its role in providing advanced Islamic financial solutions.
Event Details
By the end of 2025, the number of users of the bank's mobile services exceeded 9 million users, with approximately 6 million users using the BYOND app and over 3 million users utilizing the BSI Mobile app. The BYOND app, launched at the end of 2024, is a modern application designed to meet users' financial needs in a more interactive and contemporary manner.
The BYOND app has shown remarkable growth, with a 197% increase in users year-on-year since its launch. This growth is attributed to the digital transformation adopted by the bank through the development of innovative features and products, such as the Gold Bank service that allows users to open gold savings accounts.
Background & Context
Indonesia is considered one of the largest Islamic markets in the world, with increasing demand for Islamic banking services. Digital transformations have contributed to this demand, prompting Islamic banks to adopt new strategies to meet customer needs. The Indonesian Sharia Bank demonstrates its commitment to enhancing its digital services by developing banking applications that cater to the needs of the new generation of customers.
Moreover, the digital transformation in the Indonesian banking sector is part of government efforts to promote financial inclusion and increase access to financial services in remote areas. This transformation is considered part of a national strategy aimed at fostering innovation in the financial sector.
Impact & Consequences
This growth in the number of users of the bank's mobile services is expected to enhance the bank's financial performance and increase its revenues. It will also contribute to improving customer experience by providing more accessible and secure services. This trend also reflects changes in consumer behavior, as many prefer to use digital services over traditional methods.
This step is also an indicator of the success of digital transformation in the banking sector, which may encourage other banks to adopt a similar approach. Additionally, innovation in financial service delivery can enhance competition in the market, benefiting customers.
Regional Significance
The experience of the Indonesian Sharia Bank serves as a model for the Arab region, where Islamic banks in Arab countries can benefit from digital transformation strategies to enhance their services. As reliance on technology in delivering financial services increases, these experiences can contribute to improving financial inclusion and better meeting customer needs.
In conclusion, the Indonesian Sharia Bank illustrates how digital transformation can make a significant difference in the banking sector. With continued innovation and service development, this trend is expected to continue fostering economic growth and meeting customer needs in the future.